AMSAT-NAResults:
AMSAT Internet Services
Customer Survey

See also the final report from this survey.


Greetings!

On behalf of Bill Tynan, our AMSAT-NA President, please accept my sincere thanks for taking part in our recent survey conducted here on our AMSAT-NA Web site. There were 1125 of you who stopped by and did so, and I have now had a chance to look at each of your responses as well as to read each of your written comments.

KB5MU has posted the preliminary histogram results displayed here, and it appears that, with a few exceptions, most of you are pleased with what we are doing. That's gratifying. Many of you offered some very positive comments and superb suggestions for improvement. We are already doing some things to turn some of your suggestions into reality. Unfortunately, some will take a bit longer to implement, so please be patient. Your voices *were* heard and we *were* listening!

A number of you left personal notes or other requests for administrative information of me in your survey comments. Unfortunately, in order to maintain anonymity as part of the survey process, your names, callsigns and/or E-mail addresses were stripped from your written comments prior to me seeing them, so I have no way of replying directly to your requests. The largest number of these notes were requests for AMSAT membership information. Membership materials can be obtained from Martha, our corporate secretary, at the AMSAT office. Drop her a note at martha@amsat.org along with your full name and postal address, and she'll get that information right back to you as quickly as possible.

Again, many thanks for taking the time to complete our survey. You have given us a *lot* of good "food for thought" on ways to make your organization an even better one. For that we are deeply grateful!

73,

Keith Baker, KB1SF
Executive Vice President
AMSAT-NA
kb1sf@amsat.org

The following histograms show the raw results of the survey conducted on the AMSAT-NA Web from February 28 through March 12, 1997. Only the answers given are tabulated; some questions were not answered by all respondents. Note that the horizontal scale varies between the individual histograms.

More detailed analysis from Keith Baker, KB1SF is also available. This is just the raw data.


The information I get from AMSAT's World Wide Web site is useful to me.

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Links to other Web sites are relevant and helpful to me.

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Programs and other information available for download via AMSAT's File Transfer Protocol (FTP) service are relevant and useful to me.

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Overall, the AMSAT World Wide Web site has met my expectations.

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I visit the AMSAT World Wide Web site...

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I believe the technical content of the information on AMSAT's World Wide Web site is...

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I believe the graphic content of the information on AMSAT's World Wide Web site is...

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The information I get from the AMSAT News Service Bulletins is useful to me.

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Overall, the AMSAT News Service Bulletins have met my expectations.

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The information I get from the AMSAT Keplerian Element Bulletins is useful to me.

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Overall, the AMSAT Keplerian Element Bulletins have met my expectations.

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I am satisfied with the time it took for AMSAT to process my request to start/stop receiving one or more of these bulletins.

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Mixing non-bulletin information with bulletins via one or both of these distribution lists is not a distraction for me.

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The current speed capability of my computer modem is...

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I am currently a member of at least one AMSAT organization.

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The survey page also automatically collected information on what sort of browser environment was being used. Here is a summary of the results.

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Updated 10 May 1997. Send comments on the survey to Keith Baker, KB1SF, kb1sf@amsat.org. Send comments on this summary page to KB5MU.

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