Re: [amsat-bb] yaesu

[John Harrington <johnh@xxxxxxxxxx>]

I, too, have been ignored by Yaesu on all the e-mail I have
ever sent them.  They are not alone.  Several other well-known
companies routinely ignore e-mail requests for information or
price quotes.

Don't these people understand that this type of insulting
treatment alienates customers or potential customers?  It
would be far better from a marketing standpoint to not even have
an e-mail address.   At least then a potential customer would
not be insulted by being ignored.

John  W5EME

Gary \"Joe\" Mayfield wrote:
> 
> I have found Yaesu to be quite good on the phone, but get the same results
> as you via email.
> 
> Does any company actually respond to emails, let alone technical questions
> via email?  Unfortunately, if they exist they are few and far between!
> 
> I believe it will remain that way until companies realize they need to add
> staff if they are going to handle email requests, just as they would have to
> add staff if they added additional phone lines.
> 
> 73 and Merry Christmas,
> Joe
> ka0yos@amsat.org
> 
> ----- Original Message -----
> From: "Dave Guimont" <dguimon1@san.rr.com>
> To: "George Clough" <gclough@goeaston.net>
> Cc: <amsat-bb@AMSAT.Org>
> Sent: Thursday, December 20, 2001 8:26 AM
> Subject: Re: [amsat-bb] yaesu
> 
> >
> > >It seems Yaesu tech. support is nothing but an ad on their web site. I
> > >sent them a message asking for some info. on Monday evening. As of this
> > >evening I have heard nothing. My request was not so technical that an
> > >average ham could not address.I have had Yaesu equipment for a long time
> > >and liked it. But a Jagar is no good if you can"t get service. W3VVP
> >
> > That's why I quit buying Yaesu years ago, George....
> >
> > I'm bordering on another company I won't mention here, at this time,
> > but 99.9% of hams are quite capable of asking an answerable question,
> > and these companies are aware that if they don't respond,we'll let
> > each other know.  And this reflector reaches many....
> >
> >             73, Dave wb6llo@amsat.org
> >                     Disagree: I learn....
> > ----
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> >
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