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Re: Drake 2880 Crystal

Hi Bill:

I agree with you.  When two products, ordered with the same part number,
vary from one order to the next, there is something wrong in the QC area.  I
suggest that you send the crystal back for a free replacement, and include
the full description of how it was screwed up.  Mark Handley is serious
about resolving the problems, and making sure that they do not happen again.



----- Original Message -----
From: "william washburn" <billwashburn@mediaone.net>
To: "Woody" <kj4so@bellsouth.net>
Cc: "AMSAT ORG" <amsat-bb@amsat.org>
Sent: Friday, June 08, 2001 22:35 PM
Subject: RE: [amsat-bb] Drake 2880 Crystal

> Woody,
> Don't be too quick to blame the customers for
> causing these mistakes.
> Jerry (see below) and I ordered the same part number.
> Both invoices say:
> >>>>1  540288  Drake 2880 XTAL (FX=8.8125MHZ)<<<<
> His fits, mine doesn't.
> ----------------------------------------------------------------------
> Bill, FWIW, I'm staring at an ICM baggie with that same
> number on it and it fits in my 2880 with no problem.
> I agree... find another, more helpful,
> supplier.
> 73,
> Jerry, K5OE
> ----------------------------------------------------------------
> I have been buying from ICM for 25 years.  They are a
> good company.
> However, when they manufacture a given part number
> and the resulting product varies from one order to
> the next, there is something wrong in the QC area.
> I'm sure that most of what you have said is correct,
> but it doesn't explain the above variations.
> Hopefully, this problem will be corrected with a
> full examination of the Drake itself.
> Bill, WA6QGR
> -----Original Message-----
> From: owner-AMSAT-BB@AMSAT.Org [mailto:owner-AMSAT-BB@AMSAT.Org]On
> Behalf Of Woody
> Sent: Thursday, June 07, 2001 7:13 PM
> To: william washburn; AMSAT ORG
> Subject: Re: [amsat-bb] Drake 2880 Crystal
> Hi All:
> I have had two very long phone conversations with, and have been
> e-mail with Mark Handly, the Sales Manager at International Crystal Mfg.
> Inc. concerning all of the confusion with the Drake 2880 crystals.  I
> explained the situation to Mark and voiced my concerns over the problems
> that several people were having with ICM's customer service in obtaining
> correct crystal.
> I had ordered 4 crystals from ICM a few years ago for my Drake 2880s and
> received the HC-45/U style crystals.   I received the HC-45/U crystals
> because I looked at the choices of case styles that they had available,
> requested the one that would fit the Drake's case.
> As Mark states, the lead spacing is slightly less than the original Drake
> crystals, but the height is even shorter than the original crystals, so
> fit inside the Drake's case very well.  All I had to do was to form the
> leads a little bit wider to match the Drake's PCB and they all work well.
> Mark has examined the Drake 2880, which was supplied to him by someone
> and has developed a new crystal, with a custom sized case that will fit
> Drake 2880, just like the original ones used by Drake.  Furthermore, he is
> offering ** FREE ** replacements to anyone who received the HC-49/U
> and wants to have them replaced.
> I have been very pleased with Mark's attitude and willingness to correct
> this situation.  In the defense of ICM, they did not create this mistake.
> They were given bad information by someone telling them that the HC-49/U
> crystal worked fine in the Drake 2880, they * ASSuMEd * that the person
> what he was talking about, and things got pretty screwed up from there.
> never saw a Drake 2880 until just a few days ago.
> Until very recently, the ONLY information that was available to ICM's
> and customer service people indicated that the HC-49/U was the correct
> style for the Drake 2880.  This information was given to ICM by someone
> did not realize that this was the wrong case style for the Drake 2880.  It
> CAN be used by mounting the crystal horizontally with slightly longer
> but it is not the best choice.
> Several people have mentioned problems with ICM's customer service, and
> even mentioned Berneise by name.  This lady, and the other sales and
> customer service people at ICM are NOT engineers, they are sales and
> customer service employees.  They do their jobs very well.  You should not
> expect them to provide you engineering assistance or advice.
> If you have any technical or engineering questions, or are not sure how to
> spec a crystal that you need, ASK for Tech support, and talk to an
> who understands your problem, or question.
> ICM's tech support engineers are divided into different application areas.
> If you are asked by the operator or customer service what type of engineer
> you want to speak to, you should request a communications equipment
> engineer.
> I am not connected in any way with ICM.  However, I am, and have been a
> satisfied customer for more than 30 years.
> 73,
> Woody
> ----- Original Message -----
> From: "Mark Handley" <MarkH@icmfg.com>
> To: <kj4so@bellsouth.net>
> Sent: Thursday, June 07, 2001 17:40 PM
> Subject: Drake 2880
> > Woody,
> > Here is an update on the Drake 2880 down converter crystals. There has
> been
> > a lot of confusion and misinformation about the crystal for the Drake
> > down converter. First we had customers asking for an HC-49/US holder.
> > is not the correct nomenclature for the crystal. An HC-49/US specifies
> > lead spacing of .192" and a can height of .142" I must purchase enough
> > material per frequency to make one thousand crystals minimum for this
> > package, so I can not take orders for just one crystal in this package.
> Some
> > customers have been ordering my catalog number 433292 for the Drake.
> > package is an HC-45/U, which specifies a lead spacing of .148" and a can
> > height of .345" This package will work. The leads can be spread enough
> go
> > into the holes on the PC board and still allow the crystal to stand up
> > without interfering with the lid. I just received a complete unit with
> > original crystal still installed and what everyone needs to be ordering
> > an HC-49/U with a max. Height of .400" I will be supplying this crystal
> > using my Catalog # 540288 for the 8.8125MHZ only and Catalog# 540289 for
> any
> > other frequency between 7.5 and 9.99Mhz. Anyone who has my Catalog
> > 540288 with a HC-49/U, with a can height of .450" is welcome to return
> > crystal to me for a free replacement using the HC-49/U with a can height
> of
> > .400". Our Sales personnel are very knowledgeable people and are a good
> > first choice for information and help with Communication and Amateur
> > crystals. However they are not engineers. If you are having technical
> > problems, or have technical or engineering questions, please ask to
> to
> > one of our engineers and we will be glad to help. I hope this clears up
> the
> > confusion.
> >
> > Thanks
> > Mark Handley
> > Sales Manager
> > International Crystal Mfg. Co. Inc.
> > markh@icmfg.com
> > 1-800-725-1426
> >
> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>.
> ----- Original Message -----
> From: "william washburn" <billwashburn@mediaone.net>
> To: "AMSAT ORG" <amsat-bb@AMSAT.Org>
> Sent: Wednesday, June 06, 2001 21:29 PM
> Subject: [amsat-bb] Drake 2880 Crystal
> > Folks,
> >
> > I just listened to a message on my answering
> > machine from Mark Handley at ICM.  He said
> > that he has received a complete Drake 2880
> > and will analyze it so that any crystals made
> > in the future will be built to fit the device.
> >
> > My thanks to the mysterious 2880 donor.  This
> > approach should assure that no bad crystals
> > will be sent out again.
> >
> > Bill, WA6QGR
> >
> >
> > ----
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> >
> ----
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